Contact Support

How to get help from the Model Match team.

Email Support

Reach our support team at support@modelmatch.com for:

  • Technical issues
  • Account and billing questions
  • Feature requests
  • Bug reports

What to Include

When contacting support, please include:

  • Your email address — The email associated with your Model Match account
  • Workspace name — If the issue is workspace-specific
  • Description — A clear description of what you're experiencing
  • Steps to reproduce — If reporting a bug, what steps lead to the issue
  • Screenshots — If applicable, screenshots help us understand the problem faster

Response Times

Our support team aims to respond within one business day. Enterprise customers may have priority support SLAs — check your plan details.

Instant multi-entity typeahead search POST

Fast typeahead/autocomplete search across agents, originators, companies, and offices. Returns top matches per entity type. A bare NMLS ID resolves directly to its originator, company, or branch. Use this for quick name lookups, not for filtered searches (use the entity-specific list endpoints for those). If you already have an entity ID, prefer getOriginator / getCompany / getBranch.

On this page

Email SupportWhat to IncludeResponse Times